Switch your United Kingdom mobile network with a text message from 2019

20 December, 2017, 01:34 | Author: Lucy Floyd
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Mobile phone customers will be able to cancel their contract with a single text message under plans unveiled by Ofcom today.

The organisation said that one of the biggest hurdles in changing provider is having to speak to your current provider, and facing unwanted attempts to persuade you to stay. "Our changes will make it quicker and easier for mobile phone users to get a better deal", said Lindsey Fussell, Ofcom's Consumer Group Director.

"This will put an end to people paying for old and new services at the same time - saving United Kingdom mobile customers around £10m in total each year." .

Around 2.5 million people experience a major problem while trying to switch mobile providers, with seven in ten encountering "at least some" difficulty, Ofcom said.

Under the new rules, mobile providers will also be banned from charging for notice periods running after the switch date. This could cost network providers a bit in the short-term but Ofcom reckons there'll be long-term efficiency benefits for telecoms companies, which should mean consumer doesn't end up footing the bill in the form of hiked-up contract prices.

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Phone providers will have 18 months to comply with the regulations, so changes should come into effect by 1 July 2019. The new rules are aimed at speeding up the switch process for consumers and businesses.

The service is switched – This will happen within one working day (if you give your code to your provider before 5.30pm, you'll switch the next working day) and you'll be able to keep the same mobile number. The code will be valid for 30 days, Ofcom said. The user can then send the code on to their new chosen service provider, who will set them up within one working day, with no notice period charges or other fees to pay. The network is required to immediately reply with either a PAC or cancellation code, along with any details of outstanding or early termination charges.

It wants to make it quicker and easier for customers unhappy with their current company to switch to a new firm.

The new system will require networks to start coordinating with the competition a bit better, and change their existing infrastructure to accommodate it.

"Proper provision also needs to be made for customers on 'bundled" packages, as well as those wanting to switch to forthcoming fibre-to-the-home (FTTH) broadband services'.

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