HP Issues Recall For Laptop Batteries Amid Fire Risk

06 January, 2018, 03:31 | Author: Sergio Cook
  • HP issues safety recall for laptop batteries

So much so that HP has announced the recall of 50,000 lithium-ion laptop batteries that have the danger of catching on fire.

"Additionally, these batteries may have been sold as accessories or replacement batteries for the HP ZBook Studio G4 Mobile Workstation or for any of the preceding products through HP or an authorised Service Provider". The list also includes the HP ZBook Studio G4 which doesn't ship with the affected batteries but could have been replaced with them.

If you have one of those laptops or batteries, then HP encourages customers to enable battery safety mode on their computers and connect to an external power source. So far, HP has received eight reports of battery packs getting too hot and melting or charring. One person suffered a first-degree burn from the battery and three others had property damage totaling $4,500.

There, users will find a special HP Battery Validation Utility to download with the utility telling customers if their battery is affected.

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In fact, HP is strongly recommending enabling the Battery Safety Mode if the battery fails the validation tests. In some cases, that overheating could cause the batteries to become unstable and catch fire. The batteries can not be replaced by customers themselves, the recall noted. "We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries".

HP has created a support page where its laptop owners can see whether their units are at risk of overheating. It added, "HP's primary concern is for the safety of our customers". They were also sold online at places like Amazon and HP's own web store.

Why this matters: Battery recalls happen every so often, often due to manufacturing issue.

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