Houston 911 operator guilty of hanging up on emergency calls

20 April, 2018, 01:47 | Author: Jason Torres
  • Ex-911 operator operator jailed US emergency services

Crenshanda Williams, 44, worked at the Houston Emergency Center until she was sacked in August 2016 after she was accused of hanging up on callers. The Houston Chronicle reports that she hung up on calls for help during robberies and homicides.

An unconscious woman, a robbery in progress, cars racing on the interstate: All of these incidents led people to call Houston's 911 system - and they were among thousands of calls that were cut short by an operator who Harris County prosecutors said simply hung up on the callers.

Williams' misdeeds came to light after HEC officials performing routine monthly audits of 911 calls noticed a high volume of Williams' calls lasted less than 20 seconds, known as "short calls".

Crenshanda Williams, 44, was found guilty of interference with emergency telephone calls, a misdemeanor, and was sentenced her to 18 months' probation and 10 days in jail as a condition.

Williams was sentenced to 10 days in prison and 18 months probation.

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And especially don't sign up as a 911 operator. The man called 911 and was hung up on by Williams, according to police. In 2016, Jim Moten said he called 911 after witnessing two vehicles speeding down Highway 45 and seconds into his call, it dropped, or so he thought.

Her attorney said it wasn't a malicious act. The man called again and spoke to another dispatched; however, by time police arrived, the store manager had been shot and killed. Williams reportedly said "Ain't nobody got time for this".

Harris County prosecutors said the county had an obligation to hold public servants criminally accountable when they break the law and the community's trust.

Williams' attorney, Franklin Bynum, said the case revealed what he called "systematic" problems at the Houston Emergency Center and chalked up Williams' behavior to her experiencing "a hard time in her life". In my opinion, this emergency center probably does have a problem if someone can just hang up on THOUSANDS of people and go unnoticed.

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