British Airways Hacked: Details of 380,000 Bank Cards Stolen, Investigating Underway

10 September, 2018, 09:20 | Author: Natasha Holloway
  • British Airways breach sees hackers take-off with customers' payment details

The airline this week confirmed that from August 21 until September 5, "the personal and financial details of customers making or changing bookings on our website and app were compromised".

BA, which is owned by International Airlines Group (IAG), has said criminal activity put the personal and financial details of thousands of customers at risk over a 15-day period.

BA advised anyone who believed they may have been affected to contact their bank or credit card provider and follow their recommendations.

The law of the land: The EU's newly minted General Data Protection Regulation requires that companies take precautions to protect customer data and notify authorities of any breaches within 72 hours.

"No British Airways customer will be left out of pocket as a result of this criminal cyber attack on its website, ba.com, and the airline's mobile app", read the firm's statement.

The breach has been resolved and our website is working normally.

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"We are aware of an incident involving British Airways and are making enquiries", a spokesperson for the Information Commissioner's Office said. "We discovered that something had happened, and immediately we began to work", he said.

Data security expert Trevor Reschke said that like any website which sees large volumes of card transactions, British Airways was a ripe target for hackers.

Air Canada has said credit card data was encrypted and protected from a breach but Aeroplan numbers, passport numbers, birth dates, nationalities and countries of residence could have been accessed if users saved them in their account profile.

Cruz apologized for the exposure of data from some 380,000 transactions that took place over a roughly two-week period from August 21 to September 5.

Mr Cruz said BA had "hundreds" of people communicating with customers "making sure that we can help to protect that data". The important thing now, said the cybersecurity expert, is for the firm to take this opportunity to improve their security measures. Back in July, BA formally apologized after dozens of flights were canceled, and in June, 2,000 British Airways passengers had their tickets canceled because the ticket prices were too low.

In May 2017, the airline was hit by a "major IT systems failure" that brought its operations to a grinding halt in the United Kingdom and stranded tens of thousands of passengers over the course of several days.

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